BaubleBar Service: Rant

Hello loves! So I recently placed an order on BaubleBar.com. I was super excited to see some lovely jewelry that was highly recommended and supposedly high quality. I ordered a pair of tassel earrings that I was super excited about (and caused me to place the order) and I had planned one of my sorority event night outfits around them. The image online showed a pair of antiqued gold earrings with white gems around the stud and baby pink beaded tassels. I was so excited to receive them! 3 days after I placed the order I received an email from a member of their “SWAT” team, no clue what that means, saying that there had been a mistake with the picture online compared to the actual earrings. I was sent what seemed to be a picture taken on a phone of a pair of earrings with light gray stones and asked by this “SWAT” team member if I would still like the earrings and encouraged to take them as they’d be “perfect for fall.” Here’s a comparison of the two side by side:

baublebar-pink-acid-fringe-tassel-drops-product-0-038101495-normal Acid Fringe Tassel Drops_blush

I chose not to get them because I really wasn’t a fan of the lack of contrast and the cloudy coloring on the gray earrings. My account was refunded immediately for the price of the earrings, which I appreciated. But the thing is, I ordered some other things from the site 8 days ago and have just received them. Yet BaubleBar guarantee’s 3-5 day shipping. There is also no apparent way to track where my package was at any time during transit, so for awhile there I assumed it had been lost in the mail. The rest of my order consisted of the Meteorite Stud Trio of earrings, which I thought resembled my favorite Kendra Scott earrings from the photos online. After receiving the actual product, I am very sad to report that they look like rocks someone found and glued to posts with little to no shine unless placed in direct sunlight. Here’s the image online and here is an image of what I actually received:

IMG_0367 IMG_0368 IMG_0369 IMG_0370

Vs. The image on Baublebar

13593_04

I’m in my perfect right to say these look slightly less appealing in person, right?

Next up in the line of fire, was an awesome bracelet set where you got to choose your own three bracelets for a set. I was stoked about this. Here are the three I ordered:

IMG_0373 IMG_0363 IMG_0366

I loved how they looked together, and I was a huge fan of the gold bracelet covered in tassels. (Tassels are my favorite.) BUT the pink threaded cuff is TINY. I mean tiny. And I have average to small wrists, but this cuff is so tight on me that if I move my arm in anyway, it twists and presses against one of the two larger bones in my wrist. Whichever way I move my hand, it digs in on the opposite side into that bone. And since the bracelets are technically a set, I can’t return just one of them, so they all had to go back. I mean “beauty is pain” but not every time you move.

To say the least, I am not pleased with the color mix up, which they STILL have not removed from their site more than 10 days later. So anyone who attempts to order this color in the earrings must be receiving the same issue. Is it that difficult to change the image or take it down once you’re aware there is an issue? I think not. I’m also very upset that $75+ of my purchases where nowhere to be found in the bleak black hole that seems to be their shipping methods for several days. Overall, I am very upset with the way my order has been handled and am less than impressed with the quality of the majority of what I received. I wanted to put this review out there because it took me almost a year to finally order from this site after hearing about it from handfuls of bloggers, whom I’m sure have their needs catered to endlessly to encourage positive reviews. And to be honest, a brand with that much hype should not have a missing package 4 days late or the wrong image on their site. Sorry for the negativity, but MAN did that feel good to get off my chest! I hope you all have a great day and I hope a missing package situation never befalls you!

xoxo,

The Blonde Brunette

Advertisement

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s